The housekeeping department isn’t a lone entity in a hotel. The staff involved here not only needs to be well-trained in their area of expertise but also be able to coordinate with other departments. NHS ensures all staff is regularly training based on latest concepts introduced in the hospitality industry to keep the hotel clean and hospitable at all times.
NHS Training and Coordination Services
In addition, the staff is also equipped with certain personality skills that are important such as:
- Personal hygiene
- Professional appearance
- Clear and courteous communications skills
- Social perceptiveness of guest needs
Coordination with other departments
The housekeeping department centres entirely around the guest. As each department in the hotel forms an important aspect of guest experience, it is the responsibility of the housekeeping staff to smoothly coordinate with other departments. These include coordination with:
- Front Office
- Food and Beverage Department
- Security Department
- Maintenance Department
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