Lavish amenities, luxury suites, and stunning landscapes – none of these would matter if the guest didn’t feel welcomed in a hotel. The whole premise of the Accommodation sector revolves around hospitality. Providing courteous and timely guest service ensures that your guests are well taken care of and have a pleasant stay.
The staff involved in this arena of housekeeping need more than basic skills to impress guests. A lot of companies provide staff that looks for on-the-job training. At NHS, we train and equip our staff to welcome diverse guests in a way that is pleasing and professional.
NHS Guest Services
Some of the skills and qualities of the staff that elevate guest experience include:
- Greeting and welcoming guests when they arrive
- Being equipped to check-in and check-out guests efficiently
- Arranging for any amenities required by guests
- Coordinating with other departments regarding guest requirements
- Make reservations and arrange timely transportation
- Efficiently handling and resolving any guest complaints with exceptional communication skills
- Having a thorough understanding of all hotel policies regarding guests
Request a Service Call
Our professional team member will love to speak with you.